Return and Refund
At Marcus Hike, we strive to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help!
Returns
Eligibility for Returns:
- You have 30 days from the date of purchase to initiate a return.
- Items must be unused, in their original packaging, and include all accessories and documentation.
Non-Returnable Items:
- Gift cards
- Clearance items
- Personalized or custom-made items
Process for Returns
- Contact Us: To initiate a return, please contact our customer service at [insert contact email] or [insert phone number] with your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to return your item.
- Shipping: You are responsible for the shipping costs associated with returning the item, unless the return is due to our error.
Refunds
Processing Time:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
Exchanges
If you need to exchange an item for the same item or a different one, please contact us. We will assist you with the exchange process.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product, and we will arrange for a replacement or refund.
Contact Us
If you have any questions about our refund and return policy, please reach out to us at